Frequently Asked Questions

Everything you need to know about shopping Original Penguin style.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the purchase date.

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page, which includes measurements for our Slim Fit, Heritage Fit, and Classic Fit styles.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna or Afterpay.

How should I care for my Pete the Penguin polo?

To maintain the quality of your polo, we recommend machine washing in cold water with like colors and laying flat to dry or tumble drying on low heat.