Returns & Exchanges

We want you to be fully satisfied with your Original Penguin purchase, which is why we offer a 30-day return window for all unwashed and unworn items. If your fit isn't quite right, our streamlined process makes returning or exchanging your style simple and hassle-free.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select your reason for return and download your prepaid shipping label, which will also be sent directly to your registered email address.

3

Pack Your Items

Place the items in their original packaging with all tags attached, securely seal the box, and affix the prepaid shipping label to the outside.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing